Wow. We had the worst service ever from a Ford Dealership ever.
We also had to deal with the rude and insensitive lying Manny Hernandez. We too paid for "labor" and our truck was not fixed. We had a suspicion about what we were being told about diagnostics that were run but they couldnt privide us with any codes or documentation of them so we did not let them do any work on our truck. We paid for the services by debit card and continued on our way to see our ill family member.
They said they would leave my truck outside the gate as we would be returning after hours to pick it up. And we are from out of state. They said they would do that for us. We returned to pick it up and it was not left outside the gate.
They had us stranded again until they open bavk up on monday. We dont have the truck and trailer or family on Monday!!
These people were never interested in helping out they only wanted us to trade it in...they lied to us more than once and showed no concern for the huge inconvenience the caused us. If i was local I might've been privy to the SHAM reputation of Shamaley Ford.
Review about: Shamaley Ford Car Diagnostics.
Reason of review: Poor customer service.