My experience with Shamaley FORD on Lee Trevino & Gateway West was a nightmare!! I took in my truck for a diagnose.
My truck had an engine sound. The service Rep (Manny Hernandez) did state that there was a problem cuz of the sound it made. I did have an extended warranty but after engine was opened and looked at ,it turned out to be a bent rod. My warranty did cover it but the warranty wanted a cause of failure.
SHAMALEY FORD COULD NOT GIVE THE WARRANTY THAT. They told me they had no clue why the rod bent. I thought FORD had engineers for problems like that. Well after going back in forth for a month...I ended up paying for labor and no truck fixed.
I believe my ordeal was a very stressful event mostly because they (Sal-Service Shop manger & Mr Many Hernanandez) where very rude and very very insensitive!!
Can you believe that not even a car wash was offered to me when my truck was returned when I took in the truck was it was washed and my truck was returned to me outside the dealership not inside the garage area, like everyone else. I will never shop at SHAMALEY again.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Full refund.
I didn't like:
Accessibility of service mangers, Too long to get an answer from ford, Confrontational nature and standoffishness, Unable to work with warranty provider, Overall treatment was subpar.